Terms & conditions

1. Orders

When you place an order you receive a confirmation with a unique order number. We may contact you to confirm large or special orders before dispatch. Prices are in Pakistani Rupees (PKR) and include all applicable taxes.

2. Payment

This store does not process online payments. When you place an order, our team confirms the details by phone and payment is settled at delivery — cash or bank transfer, arranged directly with our team.

3. Stock & availability

We keep stock accurate but pieces can sell quickly. If an item becomes unavailable after you order, we'll contact you within one business day with a replacement or a full refund.

4. Delivery

Delivery windows are estimates, not guarantees. We'll keep you informed if anything changes. Please inspect your delivery before signing — report any damage within 48 hours.

5. Returns & refunds

As described on our shipping page, you may return items within 7 days of delivery in original condition. Refunds are arranged with our team within 5 – 7 business days of receipt.

6. Warranty

Furniture carries a 2-year warranty against manufacturing defects and a lifetime repair service. Natural variations in wood grain, colour and texture are characteristics of solid material and are not defects.

7. Product information

We work hard to keep descriptions, dimensions and photography accurate, but minor variations may occur between images and delivered pieces due to natural materials and screen settings.

8. Liability

Our liability is limited to the value of the goods purchased. We are not liable for indirect losses, including loss of use, unless required otherwise by law.

9. Contact

Questions about these terms? Write to hello@hebenos.pk.